Cancellation and Refund Policy

I. SUBSCRIPTION

https://plantapp.app/ (“Website”) is provided by ScaleUp on a free basis. Once you start using the Website, you will have access to its basic features, including the browser version of the PlantApp mobile app at https://plantapp.app/ Access to unlimited features of PlantApp requires paid subscriptions. The full list of PlantApp's features and pricing are provided on the Website. You can choose different subscription options. Prices are in U.S. dollars and may vary in countries other than the U.S. You will have all the necessary information about your subscription plan and on the Website before the purchase. Your subscription will be automatically renewed within 24 hours before the current subscription ends. Please see Section IV. CANCELLATION to understand how to cancel your subscription.

II. FREE TIER

Your first plant detection is available for free as a trial with limited results. To access full analysis features and perform additional detections, you’ll need to subscribe to one of our paid plans.

III. PAYMENT METHODS

You can pay for your subscription via debit or credit card; the payment is processed via Stripe payment system or with your PayPal account. Payment will be charged to the payment method you provided at the time of purchase. You authorize us to charge the applicable subscription fees to the payment method that you have chosen.

IV. CANCELLATION

Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period. Note that deleting the app does not cancel your subscriptions. Please access your personal account on the Stripe Customer Portal to see your subscription purchases and manage your subscription - the link will be shared with you in our email when your subscription is activated. You may also manage subscriptions inside the app. You may cancel your subscription purchased on our Website by contacting us via email: info@plantapp.app or our “Contact Us” form available on the Website, or by clicking the cancellation link in the confirmation email you received after completing the payment process. For purchases made through the App Store or Google Play, subscription cancellations must be completed through the respective store. To avoid being charged for your next billing period, cancel your subscription at least 24 hours before your next billing date. Subscription fees are non-refundable.

V. REFUNDS

Global Refund Policy

Generally, all fees paid are non-refundable and non-exchangeable, unless otherwise required by applicable law. As a baseline rule, refunds are available only if you have completed fewer than 3 identifications and submit your request within 3 days from the date of first purchase.

Refund requests must be submitted during the active subscription period. If your subscription has already expired, we will not be able to issue a refund.

Country-Specific Rules

(a) European Union / Switzerland / UK / Türkiye
If you are a consumer located in the EU, EEA, UK, Türkiye, or Switzerland, you have a 14-day legal right of withdrawal for purchases of digital services. BY COMPLETING YOUR PURCHASE, YOU EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE DIGITAL SERVICE AND ACKNOWLEDGE THAT YOU LOSE YOUR RIGHT OF WITHDRAWAL ONCE THE SERVICE HAS BEEN MADE AVAILABLE. If you exercise your withdrawal right within 14 days of your first purchase and have completed fewer than 3 identifications, we will issue a refund.

How to withdraw: To exercise your right, you must inform us of your decision by email before the withdrawal period expires.

(b) United States
Refunds may be requested within 3 calendar days of the first purchase, provided that you have completed fewer than 3 identifications. After this period, or once 3 or more identifications have been completed, the service is considered consumed and is non-refundable due to the server and processing costs generated by each identification.

(c) South Korea / Mexico / Taiwan / Brazil / China
Refunds may be requested within 7 calendar days of the first purchase, provided that you have completed fewer than 3 identifications. After this period, or once 3 or more identifications have been completed, the service is considered consumed and is non-refundable. To exercise your cancellation right during the 7-day period, you must notify our support team with a clear statement before the cancellation period expires.

(d) Other Countries
In countries where mandatory consumer protection laws provide additional rights, those laws will apply. Otherwise, the Global Refund Policy above applies.

Persistent Technical Defects
If you experience persistent technical difficulties that are solely attributable to our platform and not to user-side factors (such as device compatibility, connectivity, or outdated software), and where required by applicable consumer protection laws, you may be eligible for a refund. In such cases, you must provide appropriate documentation (e.g., screenshots or error logs) evidencing the issue.

Non-Refundable Cases
Refunds will not be issued if:
i. 3 or more identifications have been completed, as the service is considered consumed due to the platform and processing costs incurred for each identification; or
ii. the refund request is submitted after the applicable refund period described above.

Nothing in this Refund Policy limits your rights under applicable consumer protection laws. Where local law provides stronger rights, those rights will prevail. The refund policy applicable to you will be determined based on the country associated with your account or the billing address on your invoice.

VI. CHARGEBACKS/DISPUTES

If, at any time, you initiate a chargeback or otherwise reverse any payment of applicable subscription fees in your account, we may disable or terminate your account immediately at our sole discretion for the breach of your payment obligations hereunder. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with any information proving that the payment in question was authorized by the user responsible for such chargeback.

VII. CHANGES TO THIS REFUND POLICY

We reserve the right to update this refund policy at any time to reflect changes such as new features or subscription plans. Changes will apply only to future purchases or renewals. Users may cancel their subscriptions at any time if they do not agree with the updated terms. We recommend that users take a screenshot of the refund policy at the time of purchase for their records.

Contact Us

If you have any questions or suggestions about the Refund Policy, don’t hesitate to contact us via info@plantapp.app